Terms of Service

You must be legally able to enter into a binding agreement and comply with applicable laws. If you use fluos on behalf of a company or organization, you represent that you have authority to bind that entity.

• You are responsible for maintaining account confidentiality.
• You are responsible for all activity under your account.
• You must promptly notify us of suspected unauthorized access.
• We may suspend accounts to protect users, systems, or rights.

Paid plans are billed in advance according to your selected plan. Credits are consumed based on usage. You can cancel a subscription at any time from Manage billing: it stops renewing, and your plan stays active until the end of the period you’ve paid for. Consumers in the EU/EEA can also withdraw from a purchase within 14 days, as described in Right of withdrawal. Apart from that right and any other refund required by law, we do not refund billing periods that have already started or Boost credit purchases.

• Free-tier credits may be limited and may not reset.
• Paid-plan credits may reset by billing period per plan terms.
• We may change pricing with reasonable advance notice.

If you are a consumer in the European Union or the European Economic Area, you have the right to withdraw from any purchase (a plan or a Boost pack) within 14 days of the purchase date, without giving a reason.

By checking the box at checkout, you agree to these Terms and ask us to start providing the service immediately. If you then withdraw, we refund the purchase price minus the proportional value of what we already provided, measured by the share of that purchase’s credits you have used. For example, if you used 25% of the credits from a purchase, we refund 75% of what you paid for it.

• To withdraw, email ask@fluos.io within 14 days of the purchase with your name, your account email, and the purchase you are withdrawing from. You can also use the model withdrawal form below. It is enough to send your notice before the 14 days end.
• We refund you within 14 days of receiving your notice, using the payment method you used for the purchase.
• Withdrawing from a plan ends that plan; withdrawing from any purchase removes its remaining credits from your account.
• Separately, you can cancel a subscription at any time. Cancelling stops the renewal, and your plan stays active until the end of the period you have paid for.
• Prices are shown excluding VAT where VAT is added at checkout. The total you pay, including VAT, is shown at checkout before you confirm.
• The statutory right of withdrawal applies to consumers. Purchases made by businesses are non-refundable, except where the law requires otherwise.

You may not use fluos to violate law, infringe rights, or create, distribute, or facilitate harmful, abusive, deceptive, or unlawful content.

• No unlawful, fraudulent, or infringing use.
• No attempts to bypass security or platform safeguards.
• No unauthorized scraping, reverse engineering, or abuse of APIs.
• No misuse of generated media to impersonate or deceive.

You retain ownership of the content you upload, submit, or create in fluos, including prompts, projects, assets, and outputs (“User Content”). Ownership does not depend on whether you use a free or paid plan.

You grant us a limited license to host, process, store, reproduce, and transmit User Content solely to provide and improve the Services, maintain security, and comply with law.

If you use a free plan (or free-tier entitlements), you also grant fluos a worldwide, perpetual, royalty-free, sublicensable license to use, reproduce, modify (for example, crop, caption, or create a thumbnail), publicly display, distribute, and promote the outputs you create with the Services—including exported or generated videos and related promotional stills derived from them—for fluos marketing, promotion, education, and demonstration, without further approval or compensation. We are not obligated to credit you. On reasonable request we may stop future use where feasible, but we are not required to recall materials already distributed. This marketing license does not give fluos ownership of your User Content, and it does not authorize reuse of your source uploads (such as logos or footage) outside showing them as they appear in those free-tier outputs. Outputs created while you were on a free plan remain subject to this marketing license even if you later upgrade; outputs created under a paid subscription are not covered by it.

On a paid plan, the marketing license above does not apply to content you create under that paid subscription, except where you separately agree (for example, a case-study or testimonial consent). Paid-plan content is covered only by the limited service license described above.

You represent and warrant that you have all necessary rights, permissions, and legal bases for any User Content you submit.

Generated outputs may be probabilistic and may not always be accurate, unique, or suitable for your intended use. You are responsible for reviewing outputs before use, publication, or reliance. Ownership of outputs and the licenses you grant us are governed by the Your content section.

fluos does not guarantee that outputs are error-free, non-infringing, or fit for any specific purpose.

The Services, including software, models, UI, and branding, are owned by fluos or its licensors and protected by intellectual property laws. Except as expressly permitted, you may not copy, modify, distribute, sell, or sublicense any part of the Services.

fluos may integrate with or link to third-party services. Those services are governed by their own terms and privacy practices, and fluos is not responsible for third-party products or policies.

We may suspend or terminate access if you violate these Terms, create risk or harm, fail to pay fees, or where required by law. You may stop using the Services at any time.

Upon termination, rights granted to you under these Terms end, except provisions that by nature survive termination.

The services are provided “as is” and “as available” to the maximum extent permitted by law. fluos disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, fluos will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenue, data, goodwill, or business interruption.

To the maximum extent permitted by law, fluos’s total liability for all claims arising out of or relating to the services will not exceed the greater of: (a) the amount you paid to fluos in the 12 months before the event giving rise to the claim, or (b) USD $100.

You agree to defend, indemnify, and hold harmless fluos and its affiliates, officers, employees, and agents from claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your use of the Services, User Content, or violation of these Terms.

These Terms are governed by applicable law as determined by fluos’s principal place of business, excluding conflict of law principles. Venue for disputes will lie in the competent courts of that jurisdiction unless otherwise required by law.

We may modify the Services and these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by posting updates on our site or in-product). Continued use after the effective date means you accept the updated Terms.

• These Terms are the entire agreement for your use of the Services.
• If any term is unenforceable, the remaining terms remain in effect.
• Failure to enforce a term is not a waiver.
• You may not assign these Terms without our consent.
• We may assign these Terms in connection with a reorganization or sale.

Your use of fluos is also governed by our Privacy Policy and Cookie Policy.

If you have questions about these Terms, contact us at ask@fluos.io.